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Jul
31
And the Poland Springs water debacle continuous. Here’s a piece of an e-mail that I got back:
Further, our records indicate that we delivered
3 bottles at no charge on 07/16/08 for the
replacement delivery of June.If you have any further questions regarding the
Pure Savings Plan, please
call our Customer Service Center.
A Customer Service Representative is
available at 800-950-9396,
Monday - Friday, 8 am - 9 pm EST and
Saturday, 8 am - 4 pm EST.We appreciate you for choosing Poland Spring
as your water serviceprovider.Sincerely,
E-Service Support Representative
Poland Spring Water
www.polandspring.com/service
Fantastic! Except this makes no sense. There’s really no need for me to go into a rant here, as I did it in an e-mail back to them:
In response to the numerous confusing e-mails, phone calls and uninformative website,
You said in your last e-mail: “Further, our records indicate that we delivered 3 bottles at no charge on 07/16/08 for the replacement delivery of June.”
But you did charge me. You charged me! $28.93 in May, which you said you’d credit me.
As your e-mail from 06/06/08 states: “Thank you for using polandspring.com. We apologize for the inconvenience caused. Please note, a credit in the amount of $28.98 will be applied to your account.”I had canceled deliveries from May until September. The charge in May was your error when you charged me and didn’t deliver any water. Now you’re claiming that we somehow received “free” water, which isn’t the case. You simply delivered water that I paid for and didn’t want.
In addition, I’m seeing a current balance of $26.98 that I supposedly owe you. For what? Our next delivery should be in September.
My wife has also spent too much time on the phone with your “service” department and was informed that canceling a delivery doesn’t actually cancel the delivery, but in fact defers the delivery to a later time. A later time that you charge for before delivering the product. And if we defer (we’ll call it that) delivery for more than three months (because we have enough water to irrigate Arizona) you charge us regardless of whether you deliver water or not.
The oil surcharge is another matter that needs to be addressed on a different forum, but sufficed to say, that informing customers that they’ll be chipping in to help pay for gas to deliver water is a bit much. Your rate has now gone up to $3.00 per customer, per delivery, which if you plan your deliveries carefully could actually be profitable.
I’m sure this e-mail has been less than clear and may even be a bit confusing … welcome to my world.
Jul
31
Poland Springs Scam
Filed Under Corporate Shitheadery | 1 Comment
Aside from the fact that I’m a complete jackass for having bottled water delivered to my house and that the actual price of that water is more than what I would willingly pay for gas (approximately $2.00/gallon) I’m beginning to question the accounting practices of Poland Springs. Now owned by Nestle and was sued for fraud in 2003.
I have three 5-gallon jugs of water delivered every month. More than enough for two people and a cat. Yes, we have such an abundance of water that the cat drinks “spring water”. It’s on quotes because I question whether it is in fact spring water. You can check out this post for more on that.
Jul
30
Study shows men happier in mid-life
Filed Under Social Shitheadery, WTF? Shitheadery | Leave a Comment
A recent study shows that men become happier than women by midlife. It’s usually after the woman has unburdened him of his material possessions, taken custody of the children, and shown him the value of living alone and frugally.
But seriously, here’s the article.
Jul
30
Cuil, the new supposed competition to Google really isn’t that impressive at all. A former Google employee started this venture and so far I’m not impressed.
The first thing I searched on, of course, was “Shitheadery”. You’d think, that like Google, the early hits would at least come back with a website by that name. Nope. Nowhere to be found in 13 pages of results. Google? First page. And as for the results it actually did return … I saw many of the same results repeated on different and multiple pages. Oddly enough, a search for Cuil doesn’t hit their site either. In fact, many of the search terms and keywords we (or at least I) have gotten used to don’t yield very good results.
“John Stewart” for example, has identical results on all ten pages and the first nine make no mention of the “Daily Show”, or the Daily Show’s John Stewart.
As for the name. It’s supposed to be pronounced “cool” and apparently has some Celtic origins, which might give it some international flair, unless you’re French. In French, it comes painfully (and hysterically) close the word, “couille”. The French slang term for testicles.
Getting people to leave Google is going to be hard enough. They’ve pretty much set the bar and worked their way into a household name. Rightfully so. The majority of the time you get freakishly accurate search results. So, really, Google is “Les Couille”.
Jul
28
Idiots at the Beach
Filed Under Social Shitheadery | 1 Comment
I’d like to say I had a wonderful time at the beach this weekend. I brought my pad and pens, a chair I found for $2.00 at a yard sale last year, some lunch, a hat, and my MP3 player. I don’t generally go to the beach because I can’t stand sitting still for more than 20 minutes at a time, but my wife really wanted to go, and for some reason, after eight years, still wants to be around me.
We met some friends and headed down.
Jul
28
W Movie Coming Soon
Filed Under WTF? Shitheadery | Leave a Comment
Oliver Stone’s new movie, “W.” is coming soon. Here’s the trailer.
Great, we get to see Geedubya in all his drunken juvenile glory. Too bad the movie didn’t come out eight years ago. I’m a little surprised they cast a woman as Barbara Bush though.
Jul
25
Woman Sues for Canceled Engagement
Filed Under WTF? Shitheadery | 2 Comments
I moved to Europe for a girl once a long time ago. I moved to North Carolina another time, I stayed in North Carolina for another, and moved all my stuff across the country for another. Some of the relationships didn’t work out. I’ve been divorced. I’ve been cheated on. My feelings got hurt. In fact, when I moved to Europe I found out the girl had new boy friend. The girl I moved to NC with left me after two months, and the other one cheated on me and took half the furniture.
All of these women sold me a bad bill of goods. Was I swindled? Lied to? Cheated? Absolutely. Not to mention hurt. Some of them left me and moved on to something better, for them. Others just didn’t see spending their lives with me. Some didn’t like that I snored, farted, drank, smoked, or wasn’t rich. But we didn’t go to court and sue each other. We moved on.
