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May
21
The CA Saga Continues
Filed Under WTF? Shitheadery | Leave a Comment
So this is pretty good, as the saga continues. I sent an e-mail to CA via their online form. It’s posted below. You’ll see that I was pretty specific in what I needed answers to. I’d like to point out number 2, where the solution offered by support during my first experience didn’t fix the issue and then their response (four days later) to six questions.
May
18
CA Anti-Virus is better today
Filed Under WTF? Shitheadery | Leave a Comment
Why is it better? I got rid of it. I got rid of it on three computers. Well, two at first. I couldn’t uninstall one. I wasn’t allowed to uninstall because I had to be logged in as an admin. I am an admin. In fact we’re all admins and no account would work. I looked up this crap too and had to manually uninstall, which took two hours, including the rebootathon I had to go through. I downloaded Avast, for free, and installed it on all three computers. It’s great. It has a log; it tells you what it’s doing; it’s easy to pause while I’m playing games; I have a record of the scans and what it finds.
May
16
CA Anti-virus still sucks
Filed Under WTF? Shitheadery | 1 Comment
I tried the steps on the site that CA directed me to. I tried on all three computers. Here’s what I found out. CA, formally known as e-trust or ez trust, has shitty support. The KB article mentioned in the previous post has a link to download the “fix” … the Hot Fix. I wasn’t completely surprised that it didn’t work. Not only did it not work it froze the computer. It froze all three computers. The name of the file it finally downloads isn’t even close to the name in the screen shot.
May
16
I’ve been struggling with my computer for three days. Actually I’ve been struggling with three computers for three days. Every time I’d boot up, login, and watch the screen during the requisite wait time, when the little cursor hourglass turns end-over-end, endlessly. That time you never get back, while Windoze does its checking, updating, and starting of useless uncountable services and processes. When it would stop, I’d click the app I wanted to use or double click the folder I wanted to open and I would wait, and wait, and wait. The whole system was frozen and it would take anywhere from 30 - 60 seconds before anything would respond. I’m sure the time is exaggerated and it may have been 15-20 seconds, but still, in this day of instantaneous response, three seconds can seem like days and made me want to put my fist through a $300 monitor.
